DAY 1 — May 4th
FICO, a leading analytics software company and Title Sponsor of OPSCON 2026 Dallas, opens the conference with a brief welcome to attendees. FICO's decisioning solutions help lenders modernize credit risk management and streamline mortgage operations at scale.
Tony Thompson, CMB, Founder & CEO of NAMMBA, officially opens OPSCON 2026 by setting the stage for why mortgage operations have become the industry's true competitive advantage. This opening session will frame the current market realities facing lenders, the increasing pressure on operations teams to drive speed, efficiency, and borrower experience, and the purpose behind OPSCON as a conference built by and for operations leaders. Attendees will get a preview of the key themes shaping the event — execution over theory, practical innovation, scalable growth, and talent development — and be challenged to engage, connect, and leave equipped with strategies they can apply immediately.
Mortgage operations are no longer just a support function — they are the competitive advantage. In this opening session, Tony Thompson sets the tone for OPSCON 2026 with a forward-looking view of how operations, technology, talent, and strategy are reshaping the future of lending. From market pressures to opportunity pockets, this session frames the challenges and breakthroughs every operations leader must be prepared to navigate in 2026 and beyond.
- Operations is the new competitive advantage for lenders.
- Winning in 2026 requires alignment of tech, talent, and process.
- Shift from reactive workflows to predictive, data-driven operations.
- Teams that scale efficiently now will win in the next market cycle.
In today's evolving market, operational success depends on more than process optimization — it requires strong teams, adaptable leaders, and a workforce built for change. Lenders are rethinking how they structure operations by investing in leadership development, expanding team capabilities through cross-training, and creating more flexible, resilient workflows. This session will explore how organizations are improving efficiency by empowering their people, strengthening leadership at all levels, and breaking down traditional silos. We'll also touch on how emerging tools like AI are beginning to support these efforts — helping streamline tasks and create capacity — as teams continue to explore where they can add the most value.
- Sustainable operational efficiency is driven by strong teams and effective leadership.
- Cross-training increases agility, strengthens coverage, and reduces bottlenecks.
- Developing leaders at all levels is key to navigating change and scaling performance.
- Breaking down silos and enabling more flexible workflows improves overall productivity.
- AI is emerging as a supportive tool, helping teams streamline work and explore new efficiencies.
Technology doesn't win alone — people do. This session explores how leading lenders are developing resilient, high-performing operations teams through smarter hiring, training, and leadership strategies. Additionally, many companies are starting to explore return to work vs remote work and how this will impact the war for talent. Learn how to attract, retain, and upskill talent while keeping teams motivated and aligned in a constantly changing market.
- How lenders can attract and retain talent
- Best practices for increasing engagement in a remote work environment
- Reviewing the ROI of RTW vs remote work
- Practical strategies to elevate the employee experience
Title Ease, a Title Sponsor of OPSCON 2026 Dallas, kicks off the Opening Reception with brief remarks welcoming attendees to the Expo Hall. Title Ease delivers innovative title and settlement solutions that help mortgage operations teams close loans faster with greater confidence.
DAY 2 — May 5th
Assorted Breakfast Pastries, Muffins & Croissants • Fruit Preserves & Butter • Bagels & Assorted Cream Cheese • Seasonal Diced Fruit & Berries • Assorted Individual Yogurts • Hard Boiled Eggs • Hot Sauce • Chilled Juices: Orange, Apple, Grapefruit • Regular Coffee by the Gallon • Teavana Tea by the Gallon
Comparion, a Title Sponsor of OPSCON 2026 Dallas, opens Day 2 with brief remarks as the morning program gets underway. Comparion connects mortgage professionals with insurance solutions that protect borrowers and streamline the homebuying journey from operations to close.
Kick off Day 2 with NAMMBA Founder & CEO Tony Thompson and a panel of industry leaders as they unpack what's shaping the mortgage market ahead — from regulatory shifts and margin pressure to innovation, profitability, and operational resilience. Get a 360-degree view of what's coming and how operations leaders can stay ahead.
- Regulatory and margin pressure will force ops leaders to rethink cost, compliance, and efficiency.
- Profitability will depend on smarter workflows, automation, and disciplined execution.
- Operational resilience is key to navigating market volatility and volume swings.
- Leaders who anticipate change — not react to it — will stay ahead of the market.
Operations teams are being asked to do more with less — faster turn times, lower costs, better borrower experiences — all in an unpredictable market. The answer isn't more people or more complexity. It's smarter operations. This session delivers a modern operations playbook showing how lenders are streamlining workflows, accelerating loan cycles, and scaling product offerings without massive IT overhauls or retraining staff. You'll walk away with practical, real-world strategies you can apply immediately.
- How top lenders increase productivity without adding headcount
- What efficient, scalable operations actually look like in practice
- Proven ways to reduce cost, friction, and operational waste
- Practical strategies to elevate the borrower experience
AI is no longer theoretical — ROI is showing up in lender operations today. Experience high-impact, rapid-fire demos from leading fintech and mortgage tech innovators driving real results across origination and servicing.
- See cutting-edge solutions live
- Ask questions directly to product leaders
- Connect with innovators immediately after demos
- A must-see highlight of OPSCON 2026.
In today's market, differentiation comes down to three things: speed, cost, and experience. This session explores how lenders are winning by locking borrowers in faster, reducing operational costs, and delivering tech-enabled closing experiences through instant title, digital scheduling, and eClosing.
- Faster lock-to-close times help lenders win and retain borrowers early.
- Reducing cost-to-originate is critical to staying competitive in a tight market.
- Seamless, tech-enabled experiences (digital scheduling, eClosing) drive satisfaction and referrals.
- Integrated tools like instant title and automation improve speed, cost, and experience simultaneously.
Strategies for controlling operational costs through outsourcing while maintaining quality and scalability in a changing market environment.
